Refund policy
REFUND & RETURN POLICY
Thank you for shopping with Modern Mija Co.! ♡ We want you to love what you ordered. Please review our return and refund policy before purchasing.
Made-to-Order Items
Many Modern Mija Co. products are made especially for you after your order is placed. Because these items are made to order, we generally do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
Please review product photos, descriptions, and sizing information carefully before ordering.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery.
Email mijamade1@gmail.com with:
- Your order number
- A description of the issue
- Clear photos showing the item and the problem
If your item qualifies, we will work with you to provide an appropriate replacement or refund at no additional cost.
Sizing Issues
Please review the size chart provided on the product page before ordering.
Because apparel is made to order, we cannot offer returns or exchanges when the correct size was ordered and received but the item does not fit as expected.
If we send you a size different from the one you ordered, please contact us so we can make it right.
Cancellations & Order Changes
If you need to cancel or change an order, contact us as soon as possible.
Because made-to-order products can enter production quickly, we cannot guarantee that an order can be changed or canceled once production has begun.
Ready-to-Ship Items
For eligible ready-to-ship items, please contact us within 14 days of delivery if you would like to request a return.
Items must be unworn, unused, and in their original condition. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
Non-Returnable Items
Certain items cannot be returned, including personalized or custom products, items that have been worn or used, and items returned outside the applicable return period.
Refunds
Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.
Original shipping charges are generally non-refundable unless the order arrived damaged, defective, or incorrect.
Questions?
Have a problem with your order? Email mijamade1@gmail.com with your order number and we'll be happy to help.